There is a lot of talk about Agentic Commerce right now. But what does it actually mean? And how can you position yourself to succeed in a future where AI becomes the customer’s most trusted advisor?
Agentic commerce represents a shift where AI agents take an active role in the customer journey. Instead of the customer searching, comparing and clicking through the process themselves, the agent performs all or parts of the work. This changes customer behavior, technical requirements, and how brands build relationships.
What does Agentic Commerce mean in practice?
Agentic commerce means that AI-driven agents can make purchasing decisions on behalf of the user. They can interpret needs, compare products, analyze price and availability, and even complete the transaction. (For example: “I need a gift for my mom.”)
This shifts the decision-making from the human to the technology. The question is no longer how do we reach the customer, but how do we reach the customer’s agent?
Why is this happening now?
Several factors are driving this development:
- AI agents are becoming better at natural language and personal preferences
- Payment solutions are beginning to support autonomous flows that agents can use
- New standards and protocols make product data more accessible
- Major players in both AI and payments are pushing the evolution forward
This creates new demands on data, structure, and technical capability for e-commerce platforms and merchants.
How this affects you as an e-commerce business
1. Your data needs to be agent-ready
Product data must be clear, structured and machine-readable. Otherwise you risk not being visible when an agent is choosing or recommending a product. This includes everything from product names and attributes to stock status and pricing logic.
2. Ensure you have seamless payments
Agents will not click through a traditional checkout. Autonomous flows and direct purchases require simple, secure and API-driven payment solutions.
3. Your brand is meeting a new audience
You are no longer communicating only with customers, but also with their digital advisors. This places new demands on accuracy in information, transparency, trustworthiness and technical accessibility.
4. Find a way to understand agents
Agents will operate in different environments – voice assistants, apps and AI-driven search systems. Understanding how they work and how they interpret content will become an essential part of brand management.
How Litium is preparing for the future
We want to help our merchants remain visible and relevant in AI-driven customer journeys. A key step is improving product data accessibility and making it easier for AI models to interpret and use information in Litium.
A central component of this work involves LLMs (Large Language Models), advanced AI models that can understand, summarize and reason about text. These models power many of today’s intelligent agents, and they rely on clear, structured, machine-readable information to accurately present and recommend products.
“Agentic commerce requires both checkout and payment solutions to support AI-driven flows. OpenAI currently supports Stripe and has published a standard that other providers can build against. We are closely following the development while also preparing Litium’s platform in parallel, including a new LLM-adapted sitemap.” says Johan Lindberg Holmin, Product Manager for Apps, Litium
Support for LLM-adapted sitemaps is one of several initiatives that will make it easier for AI agents to understand and navigate merchants’ assortments.
How you can start preparing
- Ensure your product data is structured and machine-readable
- Evaluate how your payment flows can support future autonomous purchases
- Develop a clear strategy for data quality and transparency
- Explore AI-driven recommendation and customer service flows to build internal competence
Why it’s important to act now
Agentic commerce is not a distant future scenario, the shift is already underway. Consumers are becoming comfortable with letting AI handle parts of the decision-making process. Companies with the right data, the right systems and the right understanding will be the strongest when AI becomes a new gatekeeper to the customer’s wallet.
Do you want to know how your e-commerce business can prepare for agentic commerce?
Litium helps companies future-proof their digital business through better data, stable flows and a platform ready for the next stage of evolution.
