Customer portal for B2B companies
Gather everything in a comprehensive customer portal and lay the foundation for a better customer experience.
✅ Increased customer satisfaction
✅ More efficient processes
✅ Digital order placement
✅ Full integration with your ERP
What is a customer portal?
A customer portal is a central platform where your customers can easily place orders, track orders, find documentation, and contact support. The result? A smoother and more efficient customer experience. By offering self-service and relevant information around the clock, you reduce both customer wait times and your administrative workload.
Easier integration with your ERP
One of the biggest advantages of a customer portal is the ability for smooth integration with your ERP system. Litium’s partners utilize our strong integration capabilities to build “best practice integrations” with the most popular ERPs used in your industry. This means that the business system communicates directly with the customer portal, providing your customers access to accurate information in real time. They can view stock levels, pricing details, order history, and much more—without having to contact customer service.
World-class integrations and fully customizable customer portal
A customer portal comes with rich functionality from the start but is still fully customizable and can be tailored to suit your graphical profile, business operations, business goals, and specific customer needs.
- Integrated with your business system/ERP
- Customized design that reflects your brand
- Flexible functionality that can adapt as needs change
Report – Nordic Digital Commerce in B2B 2024
Gain insights into the Nordic B2B landscape in Litium's new report. With responses from over 900 respondents, the report provides an overview of the current state, future trends, and challenges for digital commerce.
Download for free and access all the valuable insights.
What are the advantages of a customer portal built on Litium?
With Litium as the foundation, you get a flexible and scalable solution that can be tailored to your needs.
Seamless integration with ERP systems
Designed for easy integration with most business systems. With our APIs, you achieve an efficient flow of information between the portal and your system.
Faster launch with Accelerator
Quicker launch, tested functionality, and more ready from the start! When the development of the company's specific customer portal begins, it builds on the functional foundation already developed by Litium partners. This is often referred to as an "accelerator" because it speeds up your project! The accelerator is a non-branded portal with extensive functionality, often customized for integration with your specific ERP system.
Some advantages of using an accelerator include:
- Reduced internal time expenditure: Robust functionality is available from the start, allowing you to immediately assess whether it fits your needs now or later and whether it may need customization or enhancements. This streamlines internal work both in the planning phase and during implementation.
- Tested features and integration methods: High quality at a cost-effective level, significantly reducing risks and potentially shortening the launch time by several months.
Tailored solution for your business
With Litium as a complete platform with modern and flexible architecture, you can be confident that your portal remains a future-proof and scalable solution. You build a customer portal that meets both your own and your customers' expectations—today and in the future.
Strong partner network with ready-made integrations
Thanks to Litium's extensive partner network, you gain access to numerous ready-made building blocks that together create your portal—from accelerators and ERP integrations to smart add-ons and standalone features, such as bill of materials editor, customer-specific digital product catalogs, and third-party solutions for payment and logistics.
With a competent platform that includes everything you need to work with web content, structure product data, and enable various types of purchases, you avoid starting from scratch. Our partners can also assist you in further developing and refining your solution.
Industry-specific features for B2B
Litium erbjuder färdiga lösningar som är anpassade för olika branscher och affärsbehov. Du får en kundportal som är optimerad för just din verksamhet.
Customer portal for manufacturing companies
For manufacturing companies, a customer portal is an effective tool for managing order flows and strengthening customer relationships. By consolidating all communication in one place, efficiency and customer satisfaction are improved.
- More efficient order management: Customers can place orders themselves, automate reorders, check availability, and track order status.
- Increased customer loyalty and long-term relationships: A simple and smooth experience strengthens the bond between the customer and your company.
- Reduced administrative burden: By automating manual processes, such as order reception and invoicing, time is freed up for value-creating tasks.
Psst... We have a white paper for manufacturing companies. It specifically explores digital commerce within the manufacturing industry. There are plenty of valuable insights. Download our white paper completely free here »
Customer portal for wholesalers
For wholesalers, the B2B portal is an invaluable resource for creating personalized experiences. With a customer portal, customers can shop at their convenience and manage their purchases themselves, strengthening the business relationship with your company.
- Self-service around the clock: Customers have the freedom to place orders, search for information, and manage their inquiries whenever they want.
- Personalized offers: Tailored campaigns and recommendations increase value for the customer and the potential for upselling.
- Optimized pricing and discount structure: With a customer portal, you can easily adjust pricing levels, discounts, and terms based on customer segments or purchase history.
B2B Commerce
Full-scale digital commerce that meets customer needs through round-the-clock self-service. Let them explore your range, interact, order, and reorder. Equip your sales team with digital tools for effective customer interactions.
Of B2B buyers start their purchasing process online.
Of the purchasing process takes place due to previous interactions with sales.
Of B2B buyers prefer self-service when placing and reordering.
Are you interested in learning more?
Book a 15-minute meeting with Caroline, and we’ll find out if we’re a good match for each other.