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Customer portal for B2B companies

Gather everything in a comprehensive customer portal and lay the foundation for a better customer experience.

✅ Increased customer satisfaction
✅ More efficient processes
✅ Digital order placement
✅ Full integration with your ERP

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What is a customer portal?

A customer portal is a central platform where your customers can easily place orders, track orders, find documentation, and contact support. The result? A smoother and more efficient customer experience. By offering self-service and relevant information around the clock, you reduce both customer wait times and your administrative workload.

Read about why a B2B-company needs a customer portal.

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10 features in a customer portal that make a difference

  • Personalized start page: gives the customer a quick overview of the most important information
  • Streamlined product catalog: helps the customer find the right product quickly with filtering and search
  • Customer-specific prices and variants: shows exactly what applies to each customer
  • Efficient checkout with sustainability options: choose delivery method and see climate impact instantly
  • Full account overview: view agreements, prices and settings all in one place
  • Track orders: easily follow delivery status, documents and communication in real time
  • Handle invoices easily: download, pay and get a clear financial overview
  • Save favorites and reorder: customers can create their own shopping lists and avoid repetitive steps
  • Request a quote and order directly: smooth communication with the sales team and fast conversion
  • Keep projects and cases organized: gather files, drawings and support in one place

Do you want to know how Litium’s customer portal helps manufacturing companies streamline their sales and customer service? 👉 Read the full guide here.

Easier integration with your ERP

One of the biggest advantages of a customer portal is the ability for smooth integration with your ERP system. Litium’s partners utilize our strong integration capabilities to build “best practice integrations” with the most popular ERPs used in your industry. This means that the business system communicates directly with the customer portal, providing your customers access to accurate information in real time. They can view stock levels, pricing details, order history, and much more—without having to contact customer service.

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World-class integrations and fully customizable customer portal

A customer portal comes with rich functionality from the start but is still fully customizable and can be tailored to suit your graphical profile, business operations, business goals, and specific customer needs.

  • Integrated with your business system/ERP
  • Customized design that reflects your brand
  • Flexible functionality that can adapt as needs change

What are the advantages of a customer portal built on Litium?

With Litium as the foundation, you get a flexible and scalable solution that can be tailored to your needs.

Seamless integration with ERP systems

Designed for easy integration with most business systems. With our APIs, you achieve an efficient flow of information between the portal and your system.

Faster launch with Accelerator

Quicker launch, tested functionality, and more ready from the start! When the development of the company's specific customer portal begins, it builds on the functional foundation already developed by Litium partners. This is often referred to as an "accelerator" because it speeds up your project! The accelerator is a non-branded portal with extensive functionality, often customized for integration with your specific ERP system.

Some advantages of using an accelerator include:

  • Reduced internal time expenditure: Robust functionality is available from the start, allowing you to immediately assess whether it fits your needs now or later and whether it may need customization or enhancements. This streamlines internal work both in the planning phase and during implementation.
  • Tested features and integration methods: High quality at a cost-effective level, significantly reducing risks and potentially shortening the launch time by several months.

Tailored solution for your business

With Litium as a complete platform with modern and flexible architecture, you can be confident that your portal remains a future-proof and scalable solution. You build a customer portal that meets both your own and your customers' expectations—today and in the future.

Strong partner network with ready-made integrations

Thanks to Litium's extensive partner network, you gain access to numerous ready-made building blocks that together create your portal—from accelerators and ERP integrations to smart add-ons and standalone features, such as bill of materials editor, customer-specific digital product catalogs, and third-party solutions for payment and logistics.

With a competent platform that includes everything you need to work with web content, structure product data, and enable various types of purchases, you avoid starting from scratch. Our partners can also assist you in further developing and refining your solution.

Industry-specific features for B2B

Litium erbjuder färdiga lösningar som är anpassade för olika branscher och affärsbehov. Du får en kundportal som är optimerad för just din verksamhet. 

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Customer portal for manufacturing companies

For manufacturing companies, a customer portal is an effective tool for managing order flows and strengthening customer relationships. By consolidating all communication in one place, efficiency and customer satisfaction are improved.

  • More efficient order management: Customers can place orders themselves, automate reorders, check availability, and track order status.
  • Increased customer loyalty and long-term relationships: A simple and smooth experience strengthens the bond between the customer and your company.
  • Reduced administrative burden: By automating manual processes, such as order reception and invoicing, time is freed up for value-creating tasks.

Psst... We have a white paper for manufacturing companies. It specifically explores digital commerce within the manufacturing industry. There are plenty of valuable insights. Download our white paper completely free here »

Are you interested in learning more?

Book a 15-minute meeting with Caroline, and we’ll find out if we’re a good match for each other.

Want to learn more?

Download our reports - packed with insights.

  • Nordic Digital Commerce in B2B 2025

    Based on answers from more than 900 decision makers in the Nordics.

  • Kampanjguiden

    The rise of AI in B2B digital commerce 2025

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Customer portal for wholesalers

For wholesalers, the B2B portal is an invaluable resource for creating personalized experiences. With a customer portal, customers can shop at their convenience and manage their purchases themselves, strengthening the business relationship with your company.

  • Self-service around the clock: Customers have the freedom to place orders, search for information, and manage their inquiries whenever they want.
  • Personalized offers: Tailored campaigns and recommendations increase value for the customer and the potential for upselling.
  • Optimized pricing and discount structure: With a customer portal, you can easily adjust pricing levels, discounts, and terms based on customer segments or purchase history.
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B2B e-commerce

Full-scale digital commerce that meets customer needs through round-the-clock self-service. Let them explore your range, interact, order, and reorder. Equip your sales team with digital tools for effective customer interactions.

73%

Of B2B buyers start their purchasing process online.

57%

Of the purchasing process takes place due to previous interactions with sales.

62%

Of B2B buyers prefer self-service when placing and reordering.

Frequently asked questions about Litium’s customer portal

Here you will find common questions and answers about Litium’s customer portal and how it supports manufacturers, wholesalers and other B2B companies. The answers explain the business value of a customer portal, how it connects to your ERP and how it helps you improve customer experience, efficiency and growth.

By investing in a customer portal you can improve your customer relationships, increase operational efficiency and gain a competitive advantage in your market. The benefits of a customer portal go far beyond smoother communication. It is a powerful tool that can transform how you interact with your customers and lead to higher customer satisfaction and more business. Read more here. 

One of the most effective ways to strengthen your digital presence is to implement a customer portal. It acts as a tool to improve the customer experience and also helps streamline your internal operations. You can read about five key benefits of using a B2B customer portal. One of the biggest advantages is the ability to integrate the portal with the company’s ERP system. 

Litium’s customer portal brings customer information and order data together in one interface. Customers gain access to order history, agreements, documents and invoices without having to contact support. This saves time for manufacturing companies and strengthens customer relationships. 

Yes. Litium’s customer portal can be integrated with any ERP system thanks to open APIs. Common examples are Monitor ERP, Jeeves ERP, Microsoft Business Central, SAP, Infor and Visma. The customer portal retrieves real time data such as prices, stock levels and order status directly from the ERP.
Wholesalers use the customer portal to offer self service around the clock. Customers can place orders, make returns, see stock levels and manage their accounts whenever it suits them. This leads to faster purchase decisions and increased sales.
Litium’s customer portal manages customer specific price lists, discounts and assortment levels. Each customer sees their own prices and their own selection of products. The system also supports bundles, variants and several levels in the assortment structure.
An ERP integrated customer portal shows order status, invoices and delivery information in real time. Customers can track their orders, download invoices and create return requests on their own. This reduces internal administration and increases transparency towards the customer.
With Litium’s accelerators and ready made integration modules companies can launch the customer portal relatively quickly. The architecture is scalable and modular, which means the solution can be expanded step by step and adapted to the needs of the business over time.
Without a connection to the ERP customers risk seeing incorrect prices, incorrect stock levels or incorrect order status. Litium’s customer portal is based on real time data from the ERP, which ensures accurate information at every step. This reduces incorrect orders and makes sales and service work more efficient.
The customer portal supports multiple languages, currencies and customer accounts. It is well suited for companies with subsidiaries, distributors and complex aftermarket structures. Spare parts, technical documentation and support cases can be gathered in the same customer portal, providing a consistent experience even in international markets.
We have many customers who use a customer portal. Some examples are Bevent Rasch, El Björn, Orderinvest, MCT Brattberg and several others.

Our customer portal is developed based on best practice and in continuous collaboration with B2B companies to make sure it is attractive and works well in everyday use. We have focused on simplicity and have worked carefully with security and flexibility. Read more here about our best tips for creating a user friendly customer portal.